Wednesday, July 24, 2019

Support Center - Dedicated Professionals

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Welcome to EDIS Support Center

At EDIS, our customers are the core of our business. You put your trust and investments into our products and services, so we need to provide 100% satisfaction. Should you have any issues, EDIS Global Customer Support is there for you 24×7 to ensure your business doesn’t miss a beat. We leverage our years of experience in managing and delivering transactions as an important foundation of everything we do. Our support specialists offer you a breadth of technical expertise, advanced support technologies and the confidence to know we will rectify the situation to protect the success of your business and your investments.

We're here to help

Easy ways to get the answers you need.

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Help Desk

Free Support is available 24x7x365 from on-site cloud hosting experts

  • Response times are guaranteed by our Service Level Agreement
  • Our Columbus, Ohio-based certified experts are available 24 hours a day, 365 days a year

Call Us Anytime:

1-877-HUB-4-EDI (1-877-482-4334)

Technical Support

Agile Data Inc's certified Cloud Computing Experts provide the following free services and support:

Operating Systems

  • Troubleshooting Initial Configurations
  • Change Hostname
  • Add/Edit DNS Zones/Records
  • DNS/WHOIS Migration Consulting
  • Configure Additional IP Addresses on NIC
  • Assist Users with the ADIMS (ADI Managed Services) UI

Hardware and Network

  • All hardware and network problems are fixed free of charge

Web-Based Control Panel Access Including:

  • Deploy and Delete Servers, Databases, and Load Balancing
  • Start, Stop and Restart Servers
  • Add, Delete and Configure Private and Public IP Addresses
  • View Your Available Bandwidth, Billing Information, and Server RAM Hours
  • Order Additional IP Addresses
  • Update Account Information, User Roles and Passwords
  • Create and Manage Online Support Cases

Your Dedicated Team of Cloud and Hybrid Hosting Experts

ADIMS (ADI Managed Services)'s Dedicated Service Teams, are the latest addition to our award winning Customer Service and Support organization. These Dedicated Service Teams greatly enhance your customer relationship with ADIMS (ADI Managed Services) by providing you direct access to the same team of specialists who have deep knowledge of your account, business, network and technical requirements.

Your Dedicated Service Team

What you Get:

Access—whenever you need it—to the same account manager, data center technician, and support, billing, and network specialists, who know your account and business needs

Focused support from experts who are familiar with your cloud computing infrastructure

Faster responses and quicker resolutions for your support cases to keep your cloud network --- and your business --- running as smoothly as possible

An unparalleled support experience from a company that puts you in front of everything else.

Your service team will address your needs proactively each time you contact ADIMS (ADI Managed Services). Our intent is to keep you in touch with the same group of specialists, allowing for an increasingly familiar and productive service and support experience.

Best of all.. this premium service is available to you from day one at no cost!



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